Common Questions
FAQ
Answers to most common questions about products, orders, shipments, and payments.
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Start shoppingCommon Questions
Answers to most common questions about products, orders, shipments, and payments.
Freeze-dried raw food starts as real, whole-food ingredients — muscle meat, organ, bone, and produce — then goes through a cold-vacuum process that removes moisture without heat. The result preserves the nutritional profile of a raw diet: natural enzymes, bioavailable proteins, and whole-food nutrients intact. Just add a splash of warm water to rehydrate, or serve as-is as a topper or treat.
Yes. Every Land Animal recipe is formulated to meet the AAFCO Dog Food Nutrient Profiles for all life stages, including growth and reproduction. Our manufacturing partner, OC Raw, holds the AAFCO certifications and conducts ongoing nutrient testing. You can feed it as your dog's sole diet with confidence.
Land Animal is a DTC dog food brand; our recipes are manufactured by OC Raw — a certified, family-owned raw pet food company based in California. OC Raw carries USDA, AAFCO, and relevant state certifications and is the party of record for food-safety compliance. Land Animal owns the brand, formulations, and customer experience.
Choose "Subscribe & Save" on any product page and pick your delivery frequency (every 2, 4, 6, or 8 weeks). Your first order ships immediately at the discounted subscription price. Subsequent orders process automatically on your chosen schedule — you'll get an email reminder before each charge so you can adjust quantity, swap recipes, or skip a delivery.
Absolutely. Log in to your account, go to My Subscriptions, and you can pause, skip a delivery, change the frequency, or cancel at any time — no phone calls, no fees. Changes made before your next order's cutoff date take effect immediately.
Yes — free standard shipping on all US orders $49 and over. Orders under $49 ship at a flat rate. Subscription orders always qualify for free shipping regardless of order size. Expedited shipping is available at checkout for an additional fee.
Most orders ship within 1–2 business days and arrive in 3–5 business days via standard shipping. You'll receive a shipping confirmation with tracking as soon as your order leaves our warehouse. Delivery times can vary during peak seasons or weather events.
Feeding amounts depend on your dog's weight, age, and activity level. As a starting point, active adult dogs typically eat 2–3% of their body weight per day in freeze-dried raw. Our quiz walks you through your dog's profile and generates a personalized portion recommendation. You can also find the feeding chart on each product page.
Unopened bags can be stored at room temperature in a cool, dry place — no refrigerator needed. Once opened, fold the bag tightly, use the resealable closure, and store it in a cool, dry spot away from direct sunlight. Use within 30 days of opening for best freshness.
After rehydrating, treat it like fresh meat: refrigerate any unused portion and use within 2–3 days, or discard.
Raw-feeding tips, new recipes, and subscriber-only offers — straight to your inbox.
